What Our Clients Say About Us

“As part of this process, we invited Eric Flamholtz to advise us on making this transformation. At Starbucks, Flamholtz worked with us to develop planning and management systems... We have now put into place at Starbucks planning and management systems which are essential for an entrepreneurially-oriented professionally managed business.”
— Howard Schultz, Founder and Chair Starbucks Seattle, Washington

“We adopted Management Systems’ approach to strategic planning in 2007 and have been using it religiously, ever since. Our company plan – which includes specific goals for each member of the senior leadership team – provides the foundation for how we manage our business. Our Strategic Plan helps our whole organization understand what we want to become in the 3-5 year time horizon. We also drive our planning process throughout our entire company and hold quarterly management meetings to review our progress to plan. This approach has helped us stay focused on achieving the most important results for our company. Even in the face of Economic Challenges, staying focused and managing our company plan has helped us improve our competitive position in the marketplace and made our Organization more Effective overall.”
— Kevin G. Tallman, President Tallman Truck Centre Limited

“It was an epiphany when I realized that we needed help to get the company to the next generation of management.  Management Systems has played a vital role in that journey.”
— John Manuck, Techmer PM

“I want to thank Eric, You, and the Management Systems team  on the education I received in the Executive Dealer Leadership Program.  As a successor of a highly successful family business, I am faced daily with a new set of challenges in growing our business while maintaining the core values that has made our business successful today.  The in depth analysis of our business, its culture, structure and growing pains, gives one insight to establish a process to evaluate where we want to be and a structure to make it happen.  The use of the organizational Development Pyramid and its 7 layers has helped us refine our business structure and equated to a more profitable business while going through one of the most challenging markets in decades.  Today, we utilize the strategic planning worksheets, and utilize these as the core of our manager, and departmental meetings.  As a result, our Managers are more effective in their delegation of work, managing their employees performance, and holding them accountable for their work performance;  Freeing Executive Management to focus on our long term strategy.

Landmark now has the intangibles that our competitors can’t ever duplicate. The road has not been easy, but it is worth it.  Growing Pains are now viewed as opportunities, as we strive to our goals. Thank you once again.”
— Andrew J. Jablonski, Vice-President  Landmark International Trucks

“Strategic planning has become a way of life for our firm and the Growing Pains and Organizational Effectiveness surveys are an integral part of that process as we continue to grow and evolve. . .More importantly, the results and findings have been very revealing and have enabled us to directly focus on areas that are leveraging to our continued growth and success.”
— Chuck Quon, Director of Human Resources, First Quadrant

“Our companies have become awake due to the Growing Pains and Organizational Surveys. There now lives a “strategic planning” mindset.”
— Talgat Turumbayev, Chairman of BOD Kusto Vietnam

“Management Systems’ Growing Pains and Organizational Effectiveness Surveys have helped our senior leadership team identify areas of weakness/opportunity, within our Organization. These Annual Surveys help our Management Team develop specific objectives and goals to address opportunities for improvement, and support our overall commitment to Continuous improvement. We administer these surveys annually, so that progress can be measured on a year over year basis.”
— Kevin G. Tallman, President, Tallman Truck Centre Limited

“Eric and Yvonne provided friendly, but frank and focused, guidance that allowed our company to transition from a small entrepreneurial business run by it’s founders, to a professionally managed operation that became so successful it attracted a multi million dollar acquisition from a major national corporation. Following that, as CEO of a second company, I was able to apply Management Systems concepts which resulted in doubling the value of the new company and again resulted in a second multi million dollar acquisition from one of the largest health insurance companies in the country. Needless to say, I am a fan, twice over.”
— Dr. Chris Kamen CEO, SmileSaver Dental Plan CEO, Golden West Dental and Vision Plan

“I would strongly recommend Management Systems to another firm…The sessions help me to refocus on end results, and assist our managers in making the transition from quasi-managers to professional managers.”
— Ed Gibbs, CEO, Gibbs International Trucks Inc. Navistar International Transportation Corporation

“Management Systems was instrumental in identifying our company’s corporate culture, enhancing our customer service, and improving our delegating and time management skills.”
— Keith Hofmann, Vice President of Human Resources Surgitek